Bilingual Customer Support Representative
Square Business Services Pvt Ltd
Hyderabad, Telangana, IndiaFresher1h agovia LinkedIn
About the Role
We are seeking a Bilingual Customer Support Representative to join our team in Andhra Pradesh. This role is crucial in ensuring customer satisfaction and maintaining our company's reputation for outstanding service.
Key Responsibilities
- Respond to customer inquiries via phone, email, and chat in both Hindi and English.
- Provide accurate information regarding products and services, resolving issues efficiently.
- Document customer interactions and feedback in our CRM system.
- Collaborate with team members to improve service delivery and customer experience.
- Participate in training sessions to enhance product knowledge and customer service skills.
Requirements & Tech Stack
- Fluency in Hindi and English, both written and verbal.
- Strong communication and interpersonal skills.
- Ability to handle customer complaints with empathy and professionalism.
- Basic computer skills.
- Familiarity with CRM software is a plus.
- A positive attitude and a willingness to learn.