Customer Support Executive
Paul's Consultancy Services
Hyderabad, Telangana, IndiaFresher3h agovia LinkedIn
About the Role
We are looking for enthusiastic and customer-focused individuals for the position of Customer Support Associate. The role involves handling customer queries, resolving complaints, providing accurate information, and ensuring a positive customer experience.
Key Responsibilities
- Handle inbound and outbound customer queries through calls.
- Resolve customer complaints and concerns in a professional manner.
- Provide accurate information regarding services and orders.
- Maintain proper records of customer interactions and follow-ups.
- Ensure customer satisfaction by providing timely and quality support.
- Communicate with customers professionally and courteously.
Requirements & Tech Stack
- Basic computer knowledge.
- Excellent English and Hindi communication skills.
- Knowledge of Marathi will be an added advantage.
- Strong customer-handling and communication skills.
Qualifications
- Graduate or Undergraduate candidates can apply.
- Freshers and experienced candidates are welcome to apply.
Shift Timings: Morning Shifts (9:00 AM – 6:00 PM or 10:00 AM – 7:00 PM) with Sunday as a Fixed Off.
Salary: ₹21,000 – ₹23,000 per month (CTC).