Customer service Jobs available

About the Role

• Customer Support Voice Process with a focus on US shifts.
• Available for both graduates and undergraduates.
• Open to both freshers and experienced candidates.
• 5 days working with 2 roster offs.

Key Responsibilities

• Provide superior customer experience via voice to consumer card members.
• Resolve customer queries and follow established procedures.
• Offer alternatives and apply superior service.
• Ensure best possible solutions and First Call Resolution (FCR).
• Identify customer mood, profile, and need to offer suitable benefits/products.
• Meet customer, employee, and shareholder metrics.
• Highlight issues through feedback and recommend changes in workflows, procedures, and service levels.
• Adhere to Quality and Compliance Guidelines.
• Ability to take quick decisions and respond to customer inquiries.

Requirements & Tech Stack

• Strong Interpersonal, Communication, and Listening Skills.
• Good communication skills in English (written & verbal).
• Customer Focused, with strong ability to resolve customer issues and effectively address service no situations.
• Demonstrated Dependability/Self Motivating Skills.
• Change Management Ability.
• Demonstrated ability to work effectively within a team environment as well as independently.
• Proven Analytical and Problem Solving with a strong attention to detail.
• Workable knowledge of MS Office Applications (Word, PowerPoint, Excel).
• Comfortable with 24/7 & Rotational shifts including night shifts.

Qualifications

• Graduate Fresher (any stream) can apply.
• Undergraduate/Graduate with minimum 6 months Customer Service experience can also apply.

Perks & Benefits

• Salary up to 5 LPA.
• Decent incentives.
• Cabs provided (both side transport facility).
• Travel allowance provided.
• 5 days working.
• 2 roster off.
• Night Shifts / 24/7 Shifts.
• Immediate Joining.