Customer Support Executive
Policybazaar.com
Gurugram, Haryana, IndiaFresher1d agovia LinkedIn
About the Role
PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction.
Key Responsibilities
- Handle inbound and outbound calls to address customer queries and concerns.
- Provide accurate information regarding insurance policies, premium calculations, and policy status.
- Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up.
- Maintain customer records by updating information in the CRM system.
- Ensure customer satisfaction through professional communication and problem-solving.
- Meet daily, weekly, and monthly targets set by the team lead.
Requirements & Tech Stack
- English and Hindi proficiency.
- Basic computer knowledge and proficiency in MS Office and email.
- CRM system
Qualifications
- Minimum education: Graduate.
- Prior experience in a call center or customer support role is a plus.
- Freshers and experienced candidates are welcome to apply.
- Immediate joiners are preferred.
Additional Information
- Office Location: Gurugram, Haryana (On-Site)
- Interview Mode: Face to Face only (No Virtual rounds)
- Work Mode: On-site working
- Working Days: 6 days working with a roster off
- Salary: 2.5 - 4 LPA