Customer Support Executive

About the Role

The Customer Support Executive is a full-time, on-site role based in Bengaluru. This role involves responding to customer inquiries via phone, email, and online channels, providing timely and accurate information, and resolving issues to ensure high levels of customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and online channels.
• Provide timely and accurate information.
• Resolve issues to ensure high levels of customer satisfaction.
• Manage support tickets.
• Document interactions in the system.
• Coordinate with technical and product teams for escalations.
• Troubleshoot basic technical problems.
• Guide customers through solutions.
• Update customers on progress.
• Follow up to confirm successful resolution.
• Monitor recurring issues.
• Share feedback to improve products and services.
• Maintain a professional, empathetic, and service-oriented approach in all interactions.

Requirements & Tech Stack

• Customer Support
• Customer Service
• Online Support channels (email, chat, ticketing systems)
• Basic Technical Support
• English (verbal and written communication)
• Proficiency in additional regional languages is an advantage.

Qualifications

• Experience in maintaining Customer Satisfaction.
• Basic Technical Support skills to troubleshoot common issues and collaborate with technical teams on escalations.
• Excellent verbal and written communication skills in English.
• Good interpersonal skills, patience, and an empathetic approach.
• Ability to work on-site in Bengaluru.
• Ability to manage time effectively and handle multiple cases in a fast-paced environment.
• Prior experience in a customer-facing or support role, preferably in a technology or service-based company.
• Minimum of a diploma or bachelor’s degree in any discipline, or equivalent relevant experience.