Customer Support Executive
CAHOOT
Bengaluru South, Karnataka, India2h agovia LinkedIn
About the Role
This is a full-time, on-site Customer Support Executive role based in Bengaluru South.
Key Responsibilities
- Respond to customer inquiries through phone, email, chat, and other online channels, ensuring timely and accurate resolution of issues.
- Troubleshoot basic technical problems.
- Guide customers through product features.
- Escalate complex cases to the appropriate internal teams.
- Document interactions.
- Track recurring issues.
- Collaborate with colleagues to improve support processes and customer satisfaction.
- Maintain service quality standards.
- Follow support guidelines.
- Provide feedback on common customer pain points.
Requirements & Tech Stack
- Online Support across multiple channels, including email, chat, and web-based platforms.
- Basic Technical Support capabilities, including troubleshooting and identifying root causes.
- Comfort working with ticketing or CRM systems.
Qualifications
- Strong Customer Support and Customer Service skills, with a focus on clear communication and empathy.
- Experience in maintaining high levels of Customer Satisfaction.
- Good written and verbal communication skills in English and local languages as applicable.
- Ability to work on-site in Bengaluru South.
- Ability to collaborate effectively with cross-functional teams.
- Attention to detail.
- Problem-solving mindset.
- Prior experience in customer-facing roles and a diploma or degree in any discipline is preferred.