Customer Support Representative
OMSGURU Solutions PVT.LTD
Ahmedabad, Gujarat, IndiaFresher55m agovia LinkedIn
About the Role
- Job Title: Customer Support Representative
- Company: OMSGURU Solutions PVT.LTD
- Location: Bopal, Ahmedabad
- Type: Full-time
About the Company
OMSGuru is an 8-year-old software product company in the eCommerce Industry. They provide a platform to help online eCommerce vendors grow their businesses profitably, serving over 10,000 clients.
Job Summary
The Customer Support Representative will interact daily with clients to provide support for queries related to OMSGuru's software.
Key Responsibilities
- Understand OMSGuru platform and its functioning thoroughly.
- Support existing clients via Chat, Phone, Email, & Tickets.
- Help onboard new clients onto the system.
- Respond promptly and professionally to customer inquiries.
- Maintain updated knowledge of products, services, and customer service policies.
- Explain information simply and clearly, checking for customer understanding.
- Recommend new products or services, or suggest improvements.
- Assist clients by demonstrating the use of products and answering questions.
- Establish and maintain good rapport with customers using positive language and anticipating needs.
Requirements & Tech Stack
- Excellent communication skills.
- Fluent in Hindi & English.
- Working knowledge of Microsoft Excel.
- Typing Speed of minimum 30 Words Per Minute.
- Outspoken personality.
Qualifications
- Any Graduate