Customer Service Executive
Members Only
Noida, Uttar Pradesh, IndiaFresher52m agovia LinkedIn
About the Role
Members Only, a leading American fashion brand, is seeking candidates to join their Customer Service team. This role focuses on backend sales/marketing support.
Role Description
- Address customer requirements with urgency, dedication, and attention to quality.
- Resolve customer complaints and queries within a specific timeline via email.
- Maintain a fast response time and high quality across all customer communication channels.
- Identify opportunities to increase customer satisfaction and revenue.
- Collaborate cross-functionally to ensure customer issues are flagged and addressed.
- Develop ideas and strategies to increase customer activation, retention, shopping, and improve customer experience.
- Manage relationships with existing affiliates, ensuring motivation and incentives.
- Log chat, voice, and email interactions clearly and consistently to maintain context.
Requirements & Tech Stack
- Microsoft Office (including Excel)
- Social media channels
- Affiliate marketing
- Collaborations
Qualifications
- Bachelor’s Degree
- Excellent English communication skills (verbal & written)
- Marketing skills
- Computer literate
- Multi-tasking
- Problem-solving/Analytical ability
Timing: 3:00 PM to 12:00 AM