Customer Support Executive

• Handle customer queries through chat and phone calls.
• Assist customers with order tracking, deliveries, cancellations, returns, and refunds.
• Resolve customer issues promptly with a customer-first approach.
• Coordinate with internal teams to resolve escalations.
• Maintain accurate records of customer interactions.
• Meet customer support KPIs, including response time, resolution time, and customer satisfaction.
• Follow company policies and service standards.

Requirements

• Hindi proficiency is mandatory.
• Good English communication skills.
• Comfortable handling both chat and voice support.
• Good communication and problem-solving skills.
• Basic computer skills.
• Ability to multitask and handle customers patiently.
• Willingness to work in rotational shifts and rotational weekly offs.
• Freshers are welcome to apply.
• Immediate joiners preferred.