Customer Support Executive

About the Role

• Location: Bangalore
• Role: Onsite
• Time: 10am to 7pm

Key Responsibilities

• Build and maintain profitable relationships with key customers.
• Oversee the relationship with customers handled by your team.
• Resolve customer complaints quickly and efficiently.
• Keep customers updated on the latest products to increase sales.
• Expand the customer base by upselling and cross-selling.
• Understand key customer individual needs and address them.
• Meet with managers in the organization to plan strategically.
• Conduct business reviews using CRM programs.
• Know your competition and strategize accordingly.

Requirements & Tech Stack

• Proficient in all Microsoft applications.
• Superior product knowledge.

Qualifications

• A minimum of 0-2 years’ experience.
• Excellent interpersonal and communication skills.
• A team player with leadership skills.
• Maintain a positive attitude focused on customer satisfaction.
• A bachelor’s degree in Administration or related field.