Studio Manager
Where U Elevate®
About the Role
Looking for a customer-focused and sales-driven Studio Manager to manage the daily operations of our car detailing studio in Dehradun and Faridabad. The ideal candidate should be comfortable interacting with customers, converting inquiries into bookings, recommending detailing services, and ensuring smooth studio operations. This is a hands-on role suited to candidates with 6 months to 2 years of relevant experience in sales, customer handling, or operations, preferably in automobile showrooms, car service centres, car detailing studios, or similar service-oriented businesses.
Key Responsibilities
- Handle customer inquiries, walk-ins, calls, and service bookings.
- Explain car detailing services, packages, and add-on services to customers.
- Follow up on leads and convert inquiries into confirmed bookings.
- Achieve monthly sales and revenue targets.
- Recommend suitable services and drive upselling and cross-selling.
- Coordinate with detailing technicians to ensure timely service delivery.
- Monitor daily studio operations, appointments, customer feedback, and service quality.
- Maintain customer records, booking details, payments, and daily sales reports.
- Resolve customer concerns professionally and maintain strong customer relationships.
Requirements & Tech Stack
- 6 months to 2 years of relevant work experience in sales, customer handling, or service operations.
- Strong communication, interpersonal, and customer-handling skills.
- Basic sales skills with the ability to follow up on leads and close bookings.
- A target-oriented mindset and willingness to work in a customer-facing role.
- Basic knowledge of MS Excel, Google Sheets, or CRM tools.
Qualifications
- Graduate in any discipline preferred.
- Experience in car detailing, automobile dealerships, automotive service centres, or vehicle care businesses will be an advantage.
Candidates currently working as a Sales Executive, Service Advisor, Customer Relationship Executive, or Operations Executive in an automotive or service-oriented business are encouraged to apply.
This position is not a corporate, banking, aviation, media, or back-office management role.