Customer Service Executive, Mohali)

Designation: Customer Service Executive

Employment Type: Full-Time

Work Model: In-Office / Work From Office

Job Location: Mohali, SAS Nagar, Punjab

Shift Timing: Night Shift (8:30 PM – 5:30 AM IST)

Working Days: Monday to Friday + 2nd and 4th Saturday

Weekly Off: Sunday + 1st, 3rd and 5th Saturday

Mandatory Languages: English & Punjabi

Key Responsibilities

• Handle customer queries through calls and other communication channels.
• Understand customer requirements and provide appropriate information and assistance.
• Maintain accurate customer and interaction records in CRM systems.
• Meet assigned sales, service, and KPI targets.
• Coordinate with internal teams when required to resolve customer issues.

Requirements & Tech Stack

• Excellent Punjabi & English communication
• Customer handling and relationship-management skills
• Good listening, empathy and patience
• Strong follow-up and coordination skills
• Problem-solving ability
• Basic computer/CRM knowledge
• Professional attitude and target/KPI orientation

Qualifications

• Experience less than 1 year in customer service, telecalling, relationship management, hospitality, B2C or matchmaking will be preferred.
• Freshers with strong communication skills can also be considered.