Customer Support Executive

Key Responsibilities

• Handle inbound calls from customers, addressing their queries and providing accurate information.
• Assist customers with their concerns and guide them through our services and products.
• Maintain a high level of professionalism and empathy while interacting with customers.
• Document customer interactions and feedback in our system for future reference.
• Collaborate with team members to improve service delivery and customer experience.
• Participate in training sessions to enhance product knowledge and customer service skills.

Requirements & Tech Stack

• Strong communication skills, both verbal and written.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Proficiency in using call center software and tools.
• A customer-centric approach with a passion for helping others.

Qualifications

• Previous experience in a BPO or call center environment is a plus.
• Freshers are also encouraged to apply.