US Car Rental Sales Executive

Company: Cefnogi - Performance Marketing Agency

About the Role

• Full-time, on-site role in Noida.
• Focus on selling car rental services to customers in the US market.

Key Responsibilities

• Handle inbound and outbound calls or online inquiries.
• Understand customer requirements and recommend suitable rental options and add-on services.
• Prepare and update bookings.
• Process payments.
• Manage changes or cancellations.
• Ensure accurate data entry in CRM or booking systems.
• Meet sales targets.
• Follow standardized scripts and compliance guidelines.
• Coordinate with internal teams for smooth operations.
• Resolve customer issues promptly and professionally.
• Maintain up-to-date knowledge of car rental policies, pricing, promotions, and US market trends.

Requirements & Tech Stack

• CRM tools.
• Booking platforms.
• Basic computer applications (MS Office, email, web-based tools).

Qualifications

• Strong sales and negotiation skills, with a track record of meeting or exceeding targets in a customer-facing role.
• Excellent communication skills in English (spoken and written), with the ability to handle US-based customers professionally and clearly.
• Customer service skills, including active listening, problem-solving, and conflict resolution, with a focus on building long-term client relationships.
• Ability to work in a fast-paced, target-oriented environment with attention to accuracy and detail in documentation.
• Prior experience in car rental, travel, hospitality, or BPO serving international customers is preferred.
• Willingness to work in shifts that align with US time zones, as required by business needs.
• Minimum of a high school diploma; a bachelor’s degree in business, marketing, or a related field is an advantage.