Customer Support Executive
Future Online Private Limited
Bengaluru(Doddakallasandra)0–2 yrs8h agovia Naukri
Key Responsibilities
- Handle customer calls, emails, WhatsApp messages, and chat queries in a professional and timely manner.
- Coordinate with internal departments to resolve customer issues and ensure smooth service delivery.
- Maintain accurate records of customer interactions, complaints, and follow-ups in the CRM system.
- Provide customers with accurate information regarding products, services, rentals, deliveries, and policies.
- Follow up with customers to ensure issues are resolved and maintain high customer satisfaction.
- Escalate complex issues to the team leader and track them.
- Coordinate order processing, renewals, and service requests.
- Prepare daily reports and update customer support activities.
- Meet customer satisfaction.