Customer Support Executive

Simplilearn

Key Responsibilities

• Handle first-level customer queries via email and resolve routine issues using defined SOPs.
• Ensure timely query resolution, customer satisfaction, and appropriate escalation of complex issues.
• Maintain accurate customer interaction records in CRM or ticketing tools.
• Execute SMS campaigns as per marketing and operational requirements.
• Coordinate with internal teams for campaign content approvals, scheduling, and execution.
• Monitor campaign performance, including delivery rates, failures, and responses, and prepare basic performance reports.

Work Timings

• 5:30 PM - 3:30 AM
• One-Way Cab Facility Provided

Working Days & Week-Offs

• 5-Day Work Week
• Saturday & Sunday Fixed Week-Offs

Interview Details

• Walk-In Interview Drive
• Date: Friday, 23rd October 2026
• Venue: No. 53, NALANDA, Manoj Arcade, 24th Main Road, Sector 2, HSR Layout, Bengaluru, Karnataka 560102
• Process:
• 2 Rounds of Technical Interviews
• 1 Round of HRBP Interview

To Apply

• Register for the interview drive via Google Form: https://forms.gle/shGDV9d3Dmt62mmx9