Inbound Sales Representative

Delhi, India

About the Role

The Inbound Sales Representative is a full-time, on-site position focused on responding to incoming calls and inquiries, understanding customer needs, and recommending suitable products or services.

Key Responsibilities

• Respond to incoming calls and inquiries.
• Listen to customer needs and provide product/service recommendations.
• Handle order processing.
• Update customer information.
• Manage basic account-related questions.
• Work with internal teams for accurate information flow and issue resolution.
• Meet individual and team sales targets.
• Maintain detailed records in the CRM system.
• Follow established scripts and guidelines while adapting to customer needs.

Requirements & Tech Stack

• Basic proficiency with CRM or sales software.
• Comfort working with spreadsheets or databases to track leads and orders.

Qualifications

• Strong Inside Sales and Account Management skills.
• Excellent Communication skills (clear verbal communication, active listening).
• Customer Service and Order Processing skills.
• Ability to work on-site in Delhi, India.
• Strong problem-solving attitude.
• Resilience when handling objections.
• Professional and respectful approach to customers.
• Minimum high school diploma.
• Prior experience in inbound or inside sales, call center operations, or customer support is preferred but not mandatory.
• A bachelor’s degree in Business, Marketing, or a related field is an advantage.