Customer Support Representative (CSR I) Apprentice
HighLevel
IndiaFresher57m agovia LinkedIn
About the Role
- 12-month apprenticeship for a Customer Support Representative (CSR I) role.
- Full-time, hands-on position designed for individuals seeking a career in customer support and SaaS technology.
- Work alongside experienced support professionals to troubleshoot customer issues, deliver exceptional customer experiences, and develop strong technical and problem-solving skills.
- Mentorship provided by experienced customer support professionals and team leads.
- Opportunity for conversion to a full-time role based on performance and business requirements.
Programme Details
- Work Type: Apprenticeship
- Department: Customer Support
- Duration: 12 months
- Shift Timings:
- 8 AM–5 PM CST, Monday–Friday
- 4 AM–1 PM CST, Monday–Friday
- Monthly Stipend: 32,000
- Location: Remote – India
- Programme Start: November 2026
Key Responsibilities
- Handle customer queries through chat, email, Zoom, and calls.
- Troubleshoot and resolve common product and configuration issues.
- Escalate complex technical issues with clear documentation.
- Deliver excellent customer experiences through professional and empathetic communication.
- Learn HighLevel's products, tools, and support processes through hands-on training.
- Collaborate with Team Leads and peers to improve product knowledge and troubleshooting skills.
- Leverage AI tools to improve support efficiency and customer experience.
Requirements & Tech Stack
- Recent graduates or individuals looking to start a career in technical customer support.
- Strong English communication skills, both written and verbal.
- Basic technical aptitude and interest in SaaS products and technology.
- Good problem-solving skills and a customer-first mindset.
- Ability to handle challenging customer situations with patience and empathy.
- Willingness to learn new tools, processes, and technologies quickly.
- Strong attention to detail and ability to work collaboratively in a remote environment.
- Familiarity with ticketing tools like Freshdesk, Zendesk, or Zoho is a plus.