Sales Counsellor

About the Company

21K School is a global online school serving learners across more than 70 countries. The school delivers flexible, future-ready education through personalized learning and innovative teaching methods. Its inclusive, growth-oriented environment enables team members to take ownership while contributing to accessible and engaging education.

Key Responsibilities

• Engage with prospective parents and students through inbound and outbound calls.
• Understand learner and family needs and recommend suitable school programs.
• Explain the curriculum, teaching approach, programs, fee structure, and admissions process clearly.
• Conduct counselling conversations, address concerns, handle objections, and guide families toward enrolment.
• Follow up consistently through calls, email, and other communication channels while maintaining accurate CRM records.
• Schedule counselling sessions, demonstrations, webinars, and other admission interactions.
• Meet daily, monthly, and quarterly counselling, conversion, and revenue goals.
• Coordinate with internal teams to ensure a smooth admissions experience and share insights on lead quality and parent feedback.

Requirements & Tech Stack

• Bachelor's degree or any graduate qualification.
• Fresh graduates may apply; 1–2 years of experience in sales, tele-calling, customer support, admissions, counselling, or EdTech is preferred.
• Excellent verbal and written English communication skills.
• Strong interpersonal, persuasion, active listening, and relationship-building abilities.
• A consultative, confident, positive, and target-oriented approach.
• Basic familiarity with CRM platforms, Google Workspace, MS Office, and video-conferencing tools such as Zoom or Google Meet.
• Prior exposure to education or EdTech is an advantage.

This is a full-time, in-office opportunity based in Indiranagar, Bangalore.

Working hours are 10:00 AM to 7:00 PM.

Compensation is ₹3–4 LPA depending on interview performance and suitability.