Customer Support Representative

Job Title: Customer Support Associate

Employment Type: Full-Time / Internship

Process: Non-Voice (Email & Chat) / Blended Voice

Key Responsibilities

• Handle customer queries and concerns through email, live chat, and inbound/outbound calls as per process requirements.
• Provide accurate and timely responses to customer inquiries.
• Understand customer issues, identify the root cause, and provide appropriate resolutions.
• Maintain professional communication and ensure a positive customer experience.
• Document customer interactions and update details in CRM or internal systems.
• Follow company policies, standard operating procedures (SOPs), and quality guidelines.
• Meet daily productivity targets, response time, customer satisfaction, and quality metrics.
• Escalate complex issues to the appropriate team whenever required.
• Maintain data confidentiality and ensure accuracy while handling customer information.

Requirements & Tech Stack

• Good verbal and written communication skills in English.
• Basic computer knowledge and typing skills.
• Ability to handle multiple customer queries simultaneously.
• Good email drafting, grammar, and sentence formation skills.
• Strong listening, analytical, and problem-solving abilities.
• Customer-focused attitude with patience and a positive approach.
• Basic knowledge of MS Office and CRM tools is an added advantage.

Qualifications

• Any graduate or undergraduate qualification, as per process requirements.
• Internship experience can apply or 0.1 month of experience to till Experienced Candidates.
• Candidates should be comfortable working in rotational shifts, including night shifts, if required.
• Willingness to work in a blended process involving email, chat, and voice support.
• Immediate joiners are preferred.

Perks and Benefits

• Monthly Bonuses + Gift Cards
• Paid Overtime
• Free Pickup & Drop
• 24/7 Pantry Access
• 100% Attendance Bonus
• Project Completion Bonus
• R&R Rewards (Gift Cards)
• Refreshment Allowance
• Shift allowances
• Free Transport (Home pickup & drop within radius)
• Pantry access (Tea, Coffee, Green Tea, Milk available 24/7)
• Opportunity to work at a leading global healthcare organization

Contact: HR Laxmitha: 6363882913 / [email protected]