Customer Support Associate (Inbound Calls)

About the Role

Customer Support Associate (Inbound Calls) – Fresher

Key Responsibilities

• Handle inbound customer calls professionally and courteously.
• Resolve customer queries related to orders, payments, deliveries, returns, refunds, and account issues.
• Provide accurate information about products and services.
• Troubleshoot basic customer concerns and escalate complex issues when required.
• Maintain customer records and update case details in the system.
• Ensure high levels of customer satisfaction by delivering excellent service.
• Meet quality, productivity, and performance targets set by the organization.

Requirements & Tech Stack

• Good verbal and written communication skills in Telugu and English.
• Basic computer knowledge and typing skills.
• Strong problem-solving and customer service abilities.
• Ability to work in a fast-paced environment.
• Willingness to work in rotational shifts, including night shifts if required.
• Positive attitude and willingness to learn.

Qualifications

• Freshers and experienced candidates can apply.
• Any Graduate (or pursuing final year, based on hiring requirements).
• No prior customer service experience required.