S
Customer Support Executive
Snth
Hyderabad, Telangana, IndiaFresher3h agovia LinkedIn
About the Role
The Customer Support Executive is a full-time, remote role responsible for handling customer inquiries and resolving issues across various online channels such as email, chat, and ticketing systems.
Key Responsibilities
- Diagnose problems.
- Provide clear solutions.
- Escalate technical issues when needed.
- Follow up to ensure customer satisfaction.
- Maintain accurate records of interactions.
- Contribute to support documentation.
- Collaborate with internal teams to improve service quality.
- Monitor support queues.
- Prioritize urgent requests.
- Provide feedback on recurring issues to help enhance products and processes.
Qualifications
- Customer-facing skills, including Customer Support, Customer Service, and a focus on Customer Satisfaction.
- Experience delivering Online Support through channels such as email, chat, and ticketing platforms.
- Ability to provide Technical Support, including basic troubleshooting and clear explanation of solutions.
- Excellent written and verbal communication skills, with a professional and empathetic tone.
- Strong problem-solving abilities, attention to detail, and capacity to manage multiple inquiries simultaneously.
- Comfort working independently in a remote environment, with reliable internet access and good time management skills.
- Prior experience in customer support or a related role.
- Experience in tech or SaaS environments is a plus.
- High school diploma required.
- Post-secondary education in business, communications, or a related field is beneficial.
- Freshers are most welcome.