Customer Support Executive

Job Title: Fresher Customer Support Executive

About the Role

• Ideal for recent graduates or individuals looking to start their career in customer service.
• Responsible for providing exceptional support to customers.
• Ensuring customer inquiries and issues are addressed promptly and effectively.

Key Responsibilities

• Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes and enhance customer satisfaction.
• Participate in training sessions to develop product knowledge and customer service skills.

Requirements & Tech Stack

• Proficiency in English and Hindi, with excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-oriented mindset.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Basic computer skills and familiarity with customer support software is a plus.