Customer Support Associate
Grittytech
Hyderabad, Telangana, IndiaFresher55m agovia LinkedIn
About GrittyTech
GrittyTech is an EdTech company providing personalized learning and professional training solutions through one-on-one sessions and interactive group classes.
Role Overview
We are looking for dedicated and customer-focused individuals to support learners, resolve queries, and deliver a smooth customer experience in a fast-paced startup environment.
Key Responsibilities
- Handle customer queries through calls, WhatsApp, email, and other channels.
- Assist learners with course information, class schedules, payments, and enrollments.
- Coordinate with tutors and internal teams to resolve issues.
- Follow up with customers and maintain accurate records in the CRM.
- Meet customer service and performance targets.
Requirements
- Fluency in Hindi and English is preferred.
- Good communication and problem-solving skills.
- Basic computer knowledge.
- A proactive, responsible, and startup-friendly mindset.
Work Schedule & Benefits
- Working days: 6 days a week.
- Shift 1: 6:00 AM–3:00 PM.
- Shift 2: 2:00 PM–11:00 PM.
- Salary based on experience and interview performance.
- Performance-based incentives and daily/weekly rewards.
- Insurance and Provident Fund (PF), as applicable.
- No cab facility provided; employees must arrange their own commute.
- Immediate joiners only.
- Salary: 1.8 LPA - 3 LPA + Incentives