Customer Support Executive Customer Delight
Startek (Aegis Customer Support Services Pvt. Ltd.)
Remote0–5 yrs1h agovia Naukri
Role
Customer Support Executive (Voice, Chat, & Email)
Location
Remote / Work from Home
Salary
- 18,800 CTC per month
- Up to 17,134 Quarterly Performance Bonus
Experience
- Freshers & Experienced candidates welcome
Qualification
- Undergraduate / Any Graduate
Shifts
- 24/7 Rotational Shifts
- 6-day work week with 1 rotational off
Key Responsibilities
- Proactively assist customers with their queries via phone, chat, and email in a timely and professional manner.
- Resolve order-related queries including shipment tracking, delivery delays, refunds, cancellations, replacements, and other service requests.
- Maintain accurate records of customer interactions, tickets, and call logs in the CRM system.
- Coordinate with internal logistics and operations teams to ensure seamless issue resolution.
- Meet and exceed daily key performance indicators (KPIs), call quality metrics, and customer satisfaction targets (CSAT).
Requirements & Tech Stack
- Personal Laptop or Desktop with minimum 8 GB RAM and Windows 10 or above.
- Stable, high-speed Wi-Fi / Broadband internet connection.
- Comfortable using a personal mobile device via a masked system.
- Web camera enabled for interview, training, and working hours.
Qualifications
- Excellent verbal and written communication skills in both English and Hindi.
- Undergraduate or Graduate in any stream/discipline.
- Comfortable working in 24/7 rotational shifts (9-hour shifts: 8 productive hours + 1-hour break) on a 6-day work week model.
Compensation & Benefits
- Starting Salary: 18,800 CTC per month (~13,558 Net Take-Home)
- Quarterly Bonus / Payout: Up to 17,134 (as per performance and company policy)
- Statutory Benefits: PF contribution (3,434), ESIC coverage (500), and Statutory Bonus (1,192) included.
- Paid Training: Structured product and process training provided upon joining, followed by certification.
Selection Process
- HR Initial Screening
- Operations Round L1
- Operations Round L2
- Aptitude / Skills Assessment
- Final Client Evaluation