Telecaller

About BookVenuez

BookVenuez is an AI-powered venue discovery and lead generation platform connecting hotels, event venues, and hospitality businesses with customers. The platform helps venues showcase spaces, packages, and amenities, while generating inquiries and increasing online visibility. Developed and operated by FBV Tech, BookVenuez is a growing hospitality technology business.

Role Overview

We are looking for a confident, enthusiastic, and target-oriented Telecaller to engage prospective customers and hospitality partners through inbound and outbound calls. The candidate will introduce BookVenuez's services, generate leads, explain platform benefits, schedule meetings and demonstrations, and support the sales team.

Key Responsibilities

• Make outbound calls to prospective venue partners and customers to introduce BookVenuez and its services.
• Handle inbound inquiries and provide accurate information about platform features, venue listings, packages, and booking processes.
• Generate and qualify leads, follow up with prospects, and schedule meetings or product demonstrations.
• Build and maintain professional relationships with venue owners, hospitality partners, and customers.
• Maintain accurate call records, lead details, follow-up schedules, and daily activity reports using CRM tools or spreadsheets.
• Coordinate with sales and operations teams to ensure smooth lead handovers and timely follow-ups.
• Gather customer and partner feedback and communicate relevant insights to the internal team.
• Achieve assigned calling targets, lead generation goals, and performance metrics while maintaining high standards of customer service.

Requirements & Tech Stack

• Excellent verbal and written communication skills in English.
• Fluency in Hindi and Marathi is an advantage.
• Strong interpersonal skills, active listening, and the ability to build rapport over the phone.
• Basic computer proficiency, including email, spreadsheets, and CRM or call management tools.
• Ability to manage high call volumes, organise follow-ups, and maintain accurate records.
• A customer-focused attitude with patience, problem-solving abilities, and a professional approach.
• Comfortable working in a target-driven and dynamic environment.

Qualifications

• Prior experience in telecalling, inside sales, lead generation, or customer support is preferred but not mandatory.
• Experience in hospitality, events, real estate, or technology platforms will be an added advantage.
• Minimum qualification: High school diploma or equivalent. A bachelor's degree is an advantage.