Customer Support Executive

Key Responsibilities

• Handle customer queries through calls, WhatsApp, and other communication channels.
• Contact customers to confirm orders and verify delivery details.
• Follow up with customers who have abandoned their carts and encourage them to complete their purchases.
• Convince customers to convert cash on delivery (COD) orders into prepaid orders.
• Recommend relevant products, upsell, and cross-sell to increase order value.
• Support corporate gifting and bulk-order sales by contacting businesses and following up on leads.
• Coordinate with internal teams to resolve customer concerns and ensure a smooth order experience.
• Maintain customer records, call follow-ups, and sales reports.

What We're Looking For

• Strong communication and convincing skills.
• Customer-first mindset with a sales-oriented approach.
• Experience in customer support, telesales, or e-commerce preferred.
• Comfortable handling calls, WhatsApp, and CRM tools.
• Proactive, organized, and target-driven.