Management Trainee

Muthoot Finance

Key Responsibilities

• Drive personal loan business through Muthoot Finance's existing gold loan and branch customer base.
• Lead, mentor, coach, and manage a team of Sales Executives (typically 5 to 7 executives) to meet monthly login and disbursement targets.
• Identify eligible prospects via branch walk-ins, customer databases, tele-calling, referrals, and local field activities.
• Monitor daily metrics including calls, logins, conversion ratios, and final loan disbursements.
• Work closely with Credit, Operations, Field Investigation (FI), and Branch Managers to ensure smooth and timely file processing.
• Handle customer queries, resolve service escalations, and maintain strict adherence to company policies and regulatory compliance.
• Conduct regular branch visits, review team/cluster metrics, and design action plans for underperforming areas.