Customer Service Representative

About the Role

Optum, part of UnitedHealth Group, is seeking a full-time Customer Service Representative for a hybrid role in Noida. This position involves managing inbound and outbound customer interactions through phone, email, or chat.

Key Responsibilities

• Address customer questions related to benefits, services, claims, and general inquiries.
• Resolve customer issues and escalate complex cases as needed.
• Document all interactions accurately in internal systems.
• Ensure timely responses and maintain service quality standards.
• Adhere to company policies and compliance requirements.
• Collaborate with team members and other departments to improve processes.
• Contribute to continuous service enhancements and an excellent customer experience.

Requirements & Tech Stack

• Ability to work in a hybrid environment in Noida.
• Ability to manage time effectively and adapt to changing priorities.
• Comfort with using CRM tools, basic computer applications, and learning new systems quickly.
• Strong verbal and written communication skills with clear and empathetic interaction style.

Qualifications

• Experience as a Customer Service Representative and in Customer Service.
• Skills in Customer Support and handling diverse customer inquiries and concerns.
• Abilities focused on Customer Satisfaction, including issue resolution and follow-up.
• Skills related to managing and improving Customer Experience across multiple communication channels.
• Prior experience in healthcare, insurance, or contact center environments is an advantage.
• Minimum educational qualification: high school diploma or equivalent.
• A bachelor’s degree is preferred.