Lead Associate

About the Role

The Lead Associate - Transactional Quality role at WNS focuses on ensuring accuracy and compliance within Accounts Payable (AP) operations. This position involves performing quality checks, identifying areas for improvement, and contributing to process efficiency.

Key Responsibilities

• Perform transactional quality checks based on sampling strategy on various AP activities.
• Conduct ISO documentation & compliance checks.
• Perform process quality checks as per frequency & sampling strategy.
• Provide feedback to associates on performance quality.
• Ensure CCRP process adherence, record keeping and analysis.
• Conduct error trend analysis and reduction plans.
• Prepare process-specific reports.
• Participate in reviews/meetings.
• Share inputs for Process Training.
• Track SLA CTQs related to process accuracy.
• Identify process-specific improvement opportunities.
• Ensure adherence to defined SLAs, processes are compliant from a risk perspective, continuous reduction in errors / customer comebacks, and drive QDNA metrics (Brainwaves, Kaizen).
• Facilitate sharing and implementation of best practices.
• Take charge of internal meetings / client meetings.
• Create and manage performance dashboards that depict business and ops metrics clearly.
• Maintain accuracy & integrity in data handling.

Requirements & Tech Stack

• Minimum 2-3 years of experience in F&A Accounts Payable, Invoice Processing, Payment Processing and Batch run, Vendor Setups, Reporting and Compliance, Payment scheduling and execution, Travel & Expense processing & audit, Month and Year end reporting.
• ERP knowledge (SAP/Oracle Preferable).
• Proficiency in MS Office.
• Six Sigma Trained preferred.
• Candidates only from a BPO / KPO Background.
• Candidates preferred with advanced excel and automation background with sound knowledge.
• Candidates preferred with prior work experience in TQ Management & Mentoring projects/ BQ Management/ RCA/ Reporting/ Error Analysis/ Client & Stakeholder Management.

Qualifications

• Commerce Graduate / Post Graduate.
• Good Communication / Presentation Skills.
• Candidate should be flexible with shifts.
• Open to stretch if needed to meet team and organizational goals.
• Ability to work with people and teams of diversified / different priorities.
• Ability to present/ address in team meetings.