Dental Office Assistant

About the Role

Heartland Dental is seeking a Business Assistant with a strong team focus for its Rayview Dental Group office. This role supports the business and clinical needs of the dental office, fostering a strong team-building culture in an environment that encourages learning, team cohesion, and patient-first care.

Key Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties, including answering phones, checking mail and email, and communicating with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with providers and the team to implement Heartland Dental systems for office optimization.

Requirements & Tech Stack

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• Understanding of HIPAA regulations for protecting PHI (Protected Health Information).
• Dentrix or other dental software experience.

Qualifications

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds.
• Availability to attend virtual or in-person training sessions periodically.
• Tuberculosis (TB) test required prior to starting employment (not applicable in FL & TN).