Associate Auto Adjuster, Claims

About the Role

Associate Auto Claims Representative role focuses on adjusting non-injury auto claims and involves working under supervision to investigate, evaluate, negotiate, and adjust low complexity auto insurance claims. This role covers the end-to-end claims process and settling claims in compliance with state laws and regulations.

Key Responsibilities

• Acquire and apply basic knowledge of auto coverages, auto physical damage, and liability to evaluate and settle high volume, low complexity auto claims such as simple comprehensive and collision (i.e., single vehicle, parked and unoccupied, clear liability), glass, roadside, and rental vehicle coverages for repairable vehicles.
• Resolve claims through proactive problem-solving and decision-making within authority guidelines and under direct supervision, while overcoming obstacles and effectively prioritizing workload.
• Clearly document thought process including damage evaluation, investigation, negotiation, and settlement decisions.
• Collaborate and set expectations with external and internal business partners to facilitate claims resolution.
• Support members, business partners, and claimants through varying communication channels, including the utilization of digital tools, to drive timely and effective resolutions through exceptional service.
• Acquire and apply foundational knowledge of Property and Claims (P&C) insurance industry products and services, including P&C insurance policy contracts, coverages, and internal claims handling processes and procedures.
• Support workload surges and catastrophe (CAT) response operations as needed, including potential evening, weekend, and/or holiday work outside normal work hours.
• May be assigned CAT deployment travel with minimal notice during designated CATs.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Requirements & Tech Stack

• High School Diploma or equivalent experience or GED.
• Ability to provide exceptional customer service by communicating clearly and professionally using multiple communication channels to process information related to auto claims.
• Ability to prioritize and multi-task while navigating through multiple business applications.
• Ability to successfully acquire an insurance adjuster license and applicable state registrations within 90 days of hire.
• Successful completion of a job-related assessment is required.

Qualifications

• US military experience gained through military service or gained as a military spouse / domestic partner.
• Bachelor’s degree.