IT Systems Administrator Intern
Neuralink
About Neuralink
Neuralink is creating devices that enable a bi-directional interface with the brain. These devices aim to restore movement to the paralyzed, restore sight to the blind, and revolutionize human interaction with the digital world.
Team Description
Neuralink's Information Technology team operates within a production corporate environment, supporting groundbreaking research and development, assembly lines, neural recording processing, and other critical functions. The team builds essential systems and processes to accelerate the company's progress.
About the Role
Neuralink is seeking a motivated IT Systems Administrator Intern to serve as a primary point of contact for end-user technical support across the Fremont campus. This role focuses on Helpdesk T1 and T2 support, including ticket resolution, device troubleshooting, and user onboarding/offboarding. The intern will collaborate with and learn from full-time IT Systems Administrators on broader infrastructure and systems projects.
Key Responsibilities
- Serve as a first point of contact for T1 and T2 Helpdesk support, triaging and resolving end-user tickets across macOS, Windows, and Linux environments.
- Assist with device imaging, configuration, and deployment for new hire onboarding using MDM platforms (e.g., Jamf, Intune, or Kandji).
- Support user onboarding and offboarding processes, including account provisioning and deprovisioning in identity platforms (Google Workspace, Okta, or Microsoft Entra).
- Troubleshoot L1 and L2 connectivity issues including Wi-Fi, VPN, and basic VLAN-related problems, escalating to FTE Systems Administrators as needed.
- Assist with hardware asset management, including inventory tracking, asset tagging, and lifecycle documentation.
- Support conference room AV equipment maintenance, including troubleshooting displays, video conferencing systems, and audio hardware.
- Create and maintain Helpdesk documentation, runbooks, and knowledge base articles.
- Collaborate with FTE IT Systems Administrators on projects spanning endpoint management, identity and access management, SaaS administration, and security.
Requirements & Tech Stack
- Foundational understanding of operating systems including macOS, Windows, or Linux (coursework or personal experience).
- Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP.
- Familiarity with an MDM platform such as Jamf, Intune, or Kandji (preferred).
- Experience with Google Workspace, Slack, or Zoom administration (preferred).
- Basic scripting knowledge in Python, Bash, or PowerShell (preferred).
- Familiarity with identity and access management concepts such as SSO, MFA, and user lifecycle management (preferred).
Qualifications
- Currently pursuing or recently completed a degree in Computer Science, Information Technology, Information Systems, or a related field.
- Strong communication and interpersonal skills with the ability to support a diverse, non-technical user base with patience and empathy.
- Eagerness to learn, take initiative on Helpdesk tasks, and collaborate effectively with full-time IT team members.
- Prior Helpdesk, IT support, or customer-facing technical support experience (preferred).
- Experience in a regulated environment or awareness of data privacy best practices (preferred).
Compensation
- Hourly Flat Rate: $25/Hr USD