Application Consultant
Brainlab
Phoenix, AZFresher55m agovia LinkedIn
About the Role
- Conduct on-site clinical evaluations to demonstrate the use of products and services to increase the frequency and quality of image-guided surgery (IGS) product usage.
- Provide on-site consulting, guidance, and assistance to physicians and OR personnel by evaluating options and problem-solving during surgery to maximize IGS efficiency and usage.
- Lead installations and establish functionality at new and existing customer sites.
- Educate/train physicians and hospital personnel on the use of IGS products and services.
- Act as primary customer liaison, maintaining site visits and regular contact with customers, assessing satisfaction and usage levels.
- Work to increase revenue via the sale of service contracts, spare/wear parts, upgrades, etc.
- Regularly strategize with the Account Manager to evaluate customer opportunities and open sales projects.
- Resolve product issues through detailed analysis and utilization of engineering expertise.
- Promote surgery products and services to surgeons at trade shows.
- 50% regional travel.
Key Responsibilities
- Conduct on-site clinical evaluations.
- Provide on-site consulting, guidance, and assistance.
- Lead installations and establish functionality.
- Educate/train physicians and hospital personnel.
- Utilize engineering expertise to contribute to the quality improvement process by recommending product modifications.
- Act as primary customer liaison.
- Strategize with the Account Manager.
- Resolve product issues.
- Promote surgery products and services.
Requirements & Tech Stack
- Image-guided surgery (IGS) products and services.
- Engineering expertise.
Qualifications
- Bachelor’s degree in Biomedical Engineering, Biomechanical Engineering, Biomedical Innovation, Bioengineering, Clinical Engineering, or Nursing.
- 6 months experience in a technical support role for a healthcare company or provider.