Client Service Associate

About the Role

The Client Service Associate role focuses on supporting clients and advisors by executing routine administrative tasks and handling client requests. This position requires excellent organizational skills, attention to detail, and a commitment to providing friendly and professional client service. The role also involves learning about investment products and improving internal processes under supervision. You will join our 4th annual Cerity Partners University class.

Cerity Partners University (CPU) focuses on the growth and development of newly hired colleagues, taking place in our dedicated training space in Louisville, KY. During the in-person training, you will learn the basics of working with clients, train on the Cerity Partners Way, and prepare to test for the Series 65. Training will begin in July and last for four weeks, with all travel and expenses covered by the firm. After training, you will return to your local office to start your wealth management journey.

Key Responsibilities

• Frequent custodian interaction & paperwork processing.
• Process account openings, funding, deposit electronic checks, money movements, and process tasks with Custodians.
• Schedule client meetings.
• Basic preparation and follow-up for client meetings.
• Prepare client forms and financial reports in advance of client meetings.
• Attend meetings to take notes and send a summary to both the client and the advisory team.
• Develop knowledge of investment accounts, products and the forms required to transact business.
• Assist with internal coordination across departments to ensure tasks/follow-up is completed in a timely manner.
• Responsible for cash transfers, wires, data maintenance, reporting, and trading as needed.
• Ongoing maintenance and quality control of CRM.
• Organize advisory team meetings and events.
• Receive client calls and resolve questions/issues as needed.
• Execute client appreciation and retention activities.

Requirements & Tech Stack

• Bachelor’s degree
• Strong and effective communication, organizational, and time management skills.
• Ability to work in a team-based/collaborative environment.
• Must accept and thrive in a fast-paced, changing environment.
• Adherence to all compliance policies & procedures.
• Demonstrate the Cerity Partners culture.

Additional Requirements

• Travel will be required for in-person paid training in our Louisville, KY office.
• Training will begin in July and last for 4 weeks.