Dental Office Assistant

About the Role

Dental Care of Powell is looking for a Business Assistant to join their team of 10. This role supports the front office and focuses on patient care, team cohesion, and continuous learning in a goal-oriented, positive environment.

Key Responsibilities

• Greet and welcome patients.
• Manage front office duties, including answering phones, checking office mail and email.
• Communicate with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims.
• Verify benefits and explanation of coverage.
• Post insurance and patient payments.
• Process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with providers and the team to implement Heartland Dental systems.

Requirements & Tech Stack

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• HIPAA training will be required to protect PHI and maintain data safeguards.
• Dentrix or other dental software experience (Preferred).

Qualifications

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• 1+ years of experience in a dental or medical setting (Preferred).
• 1+ years of experience with insurance billing and accounts receivable (Preferred).

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds at times.
• Availability to attend virtual or in-person training sessions periodically.
• Tuberculosis (TB) test required for all new hires in dental office positions prior to employment (Not applicable in state of FL & TN).