Junior OnBase System Administrator

Key Responsibilities

• Assist with daily administration, monitoring, and maintenance of the Hyland OnBase environment.
• Support user account administration, security permissions, and application configurations.
• Troubleshoot basic application issues and provide technical support to business users.
• Assist with document management configurations, including Document Types, Keywords, user groups, and document retrieval functionality.
• Support testing, troubleshooting, and validation of application enhancements, patches, and system upgrades.
• Assist with OnBase Workflow, Unity Client, and other platform components under the guidance of senior team members.
• Help document system configurations, operational procedures, and troubleshooting activities.
• Participate in application support activities, incident resolution, and service requests.
• Collaborate with technical teams and business stakeholders to identify and resolve application issues.
• Learn and follow established IT service management, change management, and security procedures.
• Support ongoing system improvements and participate in technical training and professional development opportunities.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related technical discipline and 0–2 years of relevant IT experience, including internships, academic projects, or entry-level technical support experience.
• Foundational understanding of computer systems, software applications, and basic IT troubleshooting concepts.
• Basic familiarity with databases, SQL concepts, or enterprise applications through coursework, internships, or hands-on experience.
• Strong analytical, problem-solving, and organizational skills.
• Ability and willingness to learn new software applications, technologies, and technical processes.
• Strong verbal and written communication skills.
• Ability to work independently on assigned tasks and collaboratively within a technical team.
• Ability to follow documented procedures and established IT security standards.
• Must be able to successfully pass an extensive background investigation.

Preferred Qualifications

• Exposure to Hyland OnBase or similar enterprise content management platforms.
• Basic understanding of Microsoft SQL Server, relational databases, or document management systems.
• Familiarity with IT service management tools, ticketing systems, or application support processes.
• Previous IT internship or technical support experience.
• Exposure to application configuration, system administration, or software testing through academic coursework or internships.

Certifications

• Hyland OnBase Certifications are not required but preferred.