Remote Customer Support Rep
CyberCoders
United StatesFresher43m agovia LinkedIn
About the Role
We offer an intuitive web-based CRM for financial advisors. Our CRM makes it incredibly easy for everyone from solo financial advisors to enterprise firms to manage their current book of business, and increase their sales. Our software integrates with leading FinTech brands. It enables them to manage their book of business, streamline their workflow, and grow their practice. This is a new, high-profile position.
Key Responsibilities
- Respond to tickets and prioritize based on urgency.
- Resolve issues via phone call, email, video, and/or screen sharing.
- Act as a technical advisor.
- Lead complex onboarding and/or integrations.
- Configure products across multiple teams.
- Troubleshoot and resolve technical issues.
- Keep documentation updated.
- Maintain the FAQ database.
Requirements & Tech Stack
- Supporting SaaS applications.
- Basic knowledge of cloud offerings, tools, operating systems, and browsers.
- Experience communicating with clients via phone, email, chat, and video.
Qualifications
- You will be the first point of contact when our customers are having issues.
What's In It for You
- Salary: $60k-$80k+
- Permanently remote
- Benefits
- 401k
- Vacation/PTO
- Medical
- Dental
- Vision
- Bonus