Dental Office Assistant

About the Role

Heartland Dental is seeking a Business Assistant for Gum Springs Dental Care to support the business and clinical needs of the dental office, fostering a strong team-building culture. This role operates in an environment that encourages learning, team cohesion, and patient focus, with an emphasis on continuous learning and patient care.

Key Responsibilities

• Greet and welcome patients to create a positive first impression.
• Manage front office duties:
• Answer phones.
• Check office mail and email.
• Communicate with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers.
• File patient insurance claims and follow up on outstanding claims, verification of benefits, and explanation of coverage.
• Post insurance and patient payments.
• Process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with providers and the team to implement Heartland Dental systems.

Requirements & Tech Stack

• Experience working in a fast-paced and customer-centric environment.
• Excellent communication and organizational skills.
• Understanding of HIPAA regulations and ability to protect PHI (Protected Health Information) and maintain data safeguards.
• Dentrix or other dental software experience (Preferred Experience).

Qualifications

• 1+ years of experience in a dental or medical setting (Preferred Experience).
• 1+ years of experience with insurance billing and accounts receivable (Preferred Experience).

Physical Requirements

• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds.
• Availability to attend virtual or in-person training sessions periodically.
• A tuberculosis (TB) test is required for all new hires in dental office positions (Not applicable in state of FL & TN).