Customer Engagement Applications Engineer
KLA
About the Role
The Customer Engagement Applications Engineer team is based out of Austin, TX. This role involves playing a key part in advancing business priorities by delivering high-impact work across your area of expertise.
Key Responsibilities
- Provide and lead product penetration and adoption support, customer demonstrations, and head-to-head (H2H) activities at customer facilities.
- Investigate semiconductor manufacturing yield issues and provide inspection solutions.
- Create and share product value statements and use-cases with engineering, marketing, and sales groups.
- Train customers and other applications engineers.
- Support new product introductions and characterization, beta testing, and early evaluation tools.
- Generate best known method documents and other training materials, and transfer this knowledge to KLA's worldwide Applications team and customers.
- Work with customers to develop solutions to problems.
- Publish papers at industry symposiums or in technical journals.
- Characterize next-generation state-of-the-art semiconductor wafer inspection products, including crafting test plans, collecting data, performing analysis, and publishing results and recommendations in the form of applications notes and best known methods.
- Provide technical expertise through sales presentations, product demonstrations, installation, and maintenance of company products.
- Assist sales staff in assessing potential application of company products to meet customer needs and preparing detailed product specifications for the development and implementation of customer applications/solutions.
- May build a mini-application based on customer requirements to demonstrate feasibility, often requiring rapid prototyping and/or product demo for client.
- May provide software development and consultation to prospective users and/or product capability assessment and validation.
- Requires travel to support products at customer sites.
Requirements & Tech Stack
- Engineering or Physics educational background is desired.
- Must have training in semiconductor or related fields.
- A background in IC processing/Semiconductor equipment is a plus.
- Willingness to travel (> 30%) within the US.
Qualifications
- High energy, dedicated, and motivated engineers interested in working in High Tech.
- Appreciation for opportunities with high levels of accountability and working well with limited supervision.
- Good balance between technical skills and people skills.
- Strong troubleshooting skills with a methodical approach and clear communication.
- Well-organized with strong follow-up abilities.
- Demonstrated ability to work in a multifaceted environment.
- Excellent communication, organizational, analytical, leadership, and interpersonal skills.
- Master's Level Degree and 0 years related work experience; OR Bachelor's Level Degree and 2 years related work experience.