Business Development Representative

About the Role

• Industry: Merchant Services | Point of Sale Solutions
• Location: Westwood, MA
• Employment Type: Full Time
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM

As a Business Development Representative, you will identify new business opportunities, engage business owners and decision makers, qualify prospective customers, and schedule appointments for Account Executives. This is a prospecting-intensive position focused on generating qualified appointments.

Key Responsibilities

• Prospecting & Business Development
• Identify and research prospective merchants across restaurant, retail, hospitality, and service industries.
• Conduct outbound prospecting through telephone calls, field visits, business research, and networking.
• Connect directly with business owners, managers, and key decision makers.
• Identify businesses that may benefit from improved payment processing, modern POS technology, or reduced operating costs.
• Build and maintain a consistent pipeline of prospective customers.
• Lead Qualification & Appointment Setting
• Engage prospective customers to understand their current payment processing and POS solutions.
• Identify business needs, challenges, and potential opportunities.
• Communicate the value of the company's products and services.
• Schedule qualified appointments between interested decision makers and Account Executives.
• Coordinate appointment details and ensure effective handoffs to the sales team.
• Confirm appointments and maintain communication with prospects to maximize attendance.
• Pipeline Management & Follow Up
• Maintain accurate prospect information, activity records, and appointment details in the CRM.
• Consistently follow up with prospective customers to nurture opportunities.
• Track daily prospecting activity and weekly appointment production.
• Collaborate with Account Executives to improve lead quality and conversion rates.
• Meet or exceed established activity and appointment targets.

Qualifications

• Strong communication, interpersonal, and relationship building skills.
• Confident and comfortable speaking with business owners and decision makers.
• Self-motivated, persistent, and goal-oriented.
• Comfortable with outbound calling, cold prospecting, and handling objections.
• Strong organizational skills and attention to detail.
• Ability to manage multiple prospects and maintain consistent follow up.
• Comfortable working in a structured, performance-driven sales environment.
• Basic computer proficiency and familiarity with CRM systems.

Preferred Experience

• Previous experience in business development, appointment setting, inside sales, or field prospecting.
• Experience working with small and medium-sized businesses.
• Familiarity with merchant services, payment processing, or POS technology.
• Experience generating qualified sales appointments.

Prior industry experience is not required. Training will be provided.

Performance Expectations

• Consistently engage prospective business customers through outbound prospecting.
• Identify and qualify decision makers with genuine interest in the company's solutions.
• Generate a reliable pipeline of qualified sales appointments.
• Meet or exceed established weekly and monthly appointment targets.
• Maintain accurate CRM records and timely follow-up.
• Contribute to new merchant acquisition and overall sales growth.

Compensation & Career Growth

• Competitive base compensation.
• Performance-based incentives for qualified appointments and successful merchant acquisitions.
• Comprehensive product and sales training.
• Ongoing coaching and professional development.
• Opportunities to advance into Account Executive and Sales Leadership positions.
• Career growth within an established and expanding organization.