Patient Service Representative
CommonSpirit Health
Lehi, UTFresher56m agovia LinkedIn
About the Role
As a Patient Service Representative, you will provide comprehensive clerical/office support within a physician clinic, encompassing reception, telephone, medical records, charge entry, referrals, and information retrieval.
Key Responsibilities
- Greet patients/caregivers and provide assistance in a manner that reflects high-quality service, understanding that quality medical care requires teamwork and professional conduct.
- Verify accuracy and update all demographic data in the electronic health record, and identify communication and financial barriers.
- Contribute to the patient plan of care in collaboration with the interdisciplinary team if barriers are identified.
- Accurately gather and process all necessary information and data to complete requirements in medical records, referral, billing, and medical treatment.
- Schedule and confirm patient appointments and revise appointments as needed.
- Maintain patient charts and records confidentially, including importing and communicating scanned documents.
- Obtain and process appropriate payments at time of service.
Requirements & Tech Stack
- Basic office and computer skills
- Filing
- Telephone answering
- Reception
- Basic knowledge of computer software
Qualifications
- High School Diploma or GED
- Previous work experience with basic office and computer skills.
- Preferred: Knowledge of medical terminology and medical insurance payers.
Pay Range: $17.00 - $23.81 /hour