Sales Development Representative

About the Role

The Sales Development Representative is responsible for identifying and qualifying sales opportunities for the APM software field sales organization. This role will partner with field sales representatives and marketing to generate demand and qualify leads.

Key Responsibilities

• Hunt for and qualify leads and prospects based on defined criteria.
• Profile assigned accounts and drive outbound prospecting to generate new business.
• Call into senior IT management at Fortune 1000 companies (e.g., CTO, CIO, Directors of IT Operations, Directors of Infrastructure, Directors of Application Support) as part of lead development and qualification.
• Conduct research on accounts using tools like Google, LinkedIn, and Jigsaw.
• Develop an understanding of the account’s business issues and other relevant information.
• Execute database and telemarketing programs to increase attendance at upcoming events, seminars, and to create awareness for current product promotions.
• Educate prospects about Dynatrace enterprise solutions.
• Use CRM-Salesforce.com to track activities.
• Attend weekly territory forecast meetings and update the team on progress.
• Work to meet defined metrics goals.
• Provide input to marketing, including feedback on lead quality from marketing programs.

Requirements & Tech Stack

• High level of commitment to exceptional customer service and relationship building.
• Strong written and verbal communication skills.
• Self-motivated with the ability to work in a fast-paced and constantly changing environment.
• Strong problem-solving, organizational, and interpersonal skills.
• Ability to work both individually and in a team environment.
• CRM experience preferred, specifically Salesforce.
• Understanding of IT operations management solutions is a plus.
• College diploma/university degree preferred.