Customer Program Specialist I

About the Role

Ultra Clean Technology (UCT) is seeking a talented Customer Program Specialist I to join our team in Austin, TX. This entry-level role provides support for customer program coordination, order execution, and communication between internal teams and semiconductor customers. The Specialist ensures timely responses, supports cross-functional alignment, and contributes to a positive customer experience through reliable program support.

Key Responsibilities

• Support daily customer program activities including order tracking, documentation updates, and communication follow-ups.
• Maintain accurate data in CRM, ERP, and program management systems.
• Assist with preparing customer reports, schedules, and status updates.
• Coordinate with internal teams (Planning, Operations, Sales, Engineering, Quality) to gather information and resolve basic issues.
• Respond to routine customer inquiries regarding order status, documentation, and requirements.
• Assist with change requests, documentation updates, and program-related administrative tasks.
• Support monitoring of deliverables, timelines, and risks under supervision.
• Help prepare meeting materials, action-item lists, and follow-up summaries.
• Track and organize customer communications, documents, and program records.
• Support continuous improvement efforts to streamline program workflows and enhance customer satisfaction.

Requirements & Tech Stack

• Strong communication and organizational skills.
• Ability to manage multiple priorities with attention to detail.
• Proficiency with Microsoft Office tools.
• Comfort learning ERP/CRM systems.
• Ability to follow procedures and collaborate cross-functionally.

Qualifications

Minimum Qualifications

• Experience in customer service, administrative support, sales operations, or related roles.
• High school diploma or equivalent.

Preferred Qualifications

• Experience in semiconductor, high-tech, or manufacturing environments.
• Familiarity with basic order management, scheduling, or customer-facing workflows.
• Exposure to CRM tools (e.g., Salesforce) and ERP systems.
• Demonstrated success supporting data accuracy or process documentation.
• Associate or bachelor’s degree in Business, Supply Chain, Operations, or related field.
• Training in customer service, communication, or program coordination.
• Semiconductor-specific training or familiarity with technical product terminology.