Field Service Engineer 1

About the Role

• This job is located in Sioux Falls, SD.
• This job is 2nd shift.
• Relocation is available.
• This job is remote.

Key Responsibilities

• Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
• Assist more experienced field engineers with equipment installation.
• Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
• Effectively communicate and partner with teammates and colleagues.
• Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
• Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
• Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
• Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
• Serve as a member of the account community for key accounts.
• Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
• Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
• Keep up to date with competitor information and market trends.
• Answer service calls independently without assistance within one year of employment.

Requirements & Tech Stack

• Experience with Web applications as well as Microsoft suite of products.
• Must have a valid driver's license.
• Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field.
• OR equivalent military education.
• OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program.
• OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
• The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
• Legal authorization to work in the U.S. is required.
• Candidate must be able to lift, carry, push, and pull up to 35 lbs.
• Candidate must be able to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
• Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required may include color, close vision, distance vision, peripheral vision and depth perception.
• Must have and maintain a valid Driver's License.