Wave Planner

Key Responsibilities

• Allocate orders and release work to the warehouse floor to balance workflow and optimize productivity.
• Resolve order product shortages and manage order cuts.
• Communicate updates to customers.
• Prioritize tasks for Lift Truck Operators and Dock Supervisors to ensure efficient operations.
• Ensure dock office utilizes inbound and outbound dock optimization functionality for each receipt and order.
• Run labor reports and review with Dock Supervisors and Office Manager to monitor performance.
• Review and update base priorities, work zone assignments, product code velocity zones, and pick locations in collaboration with Operations Manager.
• Actively participate in continuous improvement projects and safety programs.
• Troubleshoot systems issues as needed.

Requirements & Tech Stack

• Proficiency with basic PC software and Americold systems.
• Knowledge of Warehouse Management Systems and Microsoft Office Suite.
• Ability to train users on relevant systems and troubleshoot system problems.
• Familiarity with desktop computers.

Qualifications

• High school diploma or general education degree (GED) preferred, or minimum 1 year of warehouse operations experience.
• Ability to manage multiple tasks efficiently in a fast-paced, deadline-oriented environment.
• Effective verbal and written communication.
• Ability to deliver attentive customer service.
• Ability to work collaboratively and respond appropriately to feedback.

Physical Requirements

• Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.
• Requires ability to comprehend and communicate with others verbally and/or in writing.
• May require travel by automobile and airplane for business.
• May require visits to warehouse operations in temperatures at or below freezing.
• May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.