Graduate Intern, Design and Research

About the Role

At Delta, the Digital Experience Team shapes cohesive and impactful digital journeys. This role supports the creation of seamless, human-centered experiences across delta.com, the Fly Delta app, and internal digital tools. Interns will work closely with UX/UI designers, content designers, UX researchers, product managers, and engineers to design, test, and refine customer-facing and employee-facing solutions. Activities include participating in user research, contributing to design explorations, and bringing concepts to life through prototyping and documentation.

Key Responsibilities

Design & Prototyping

• Help create user flows, wireframes, visual mockups, and interactive prototypes
• Explore design options through iterative ideation
• Apply and contribute to Delta’s design system to ensure consistency

User Research & Testing

• Assist in planning, conducting, and synthesizing user research sessions
• Observe user behaviors, identify patterns, and uncover insights
• Support testing and translate findings into actionable recommendations

Collaboration & Delivery

• Partner with UX/UI designers, UX researchers, product managers, content designers, user acceptance testers, and engineers
• Participate in design reviews and incorporate feedback
• Support design documentation, including user flows, specs, and presentations

Communication & Storytelling

• Present design concepts and research findings to team members and stakeholders
• Help develop clear, effective artifacts that communicate direction, intent, and status

Requirements & Tech Stack

Minimum Qualifications

• Currently pursuing a bachelor's degree in UX/UI Design, Product Design, Human Factors, Human Computer Interaction, Psychology, or a related field
• Demonstrated experience translating research or design work into real-world applications (academic, professional, or applied research projects)
• Strong organizational and communication skills (written and verbal)
• Ability to manage multiple tasks, prioritize effectively, and adapt quickly
• Proficiency in Microsoft PowerPoint, Word, and Excel
• Demonstrated ability to work collaboratively in team settings
• Commitment to maintaining confidentiality and handling personal data appropriately
• Strong interpersonal skills that demonstrate the ability to work and collaborate on multi-disciplinary teams
• Embraces diverse people, perspectives, and styles
• Consistently prioritizes safety and security of self, others, and personal data
• Possesses a high school diploma, GED, or high school equivalency
• Is at least 18 years of age and has authorization to work in the United States

Preferred Qualifications

• Experience with AI or LLM powered tools in a design or research workflow
• Familiarity with Figma or similar design/prototyping tools
• Familiarity with testing tools such as UserZoom, User Testing, or Qualtrics
• Ability to support multiple projects with cross-functional partners
• Strong presentation development skills and ability to communicate design rationale
• Interest in learning leadership and problem-solving techniques
• Curiosity, creativity, and a passion for human-centered digital experience