Customer Service Executive

About the Role

• Customer Relationship Management: Take complete ownership of customer inquiries, concerns, and complaints, ensuring a seamless and satisfactory resolution.
• Multi-Channel Customer Support: Deliver prompt, professional, and effective assistance through phone calls, emails, and other communication channels.
• Issue Resolution & Escalation: Identify customer concerns, provide timely solutions, and escalate complex or unresolved issues to the appropriate internal teams.
• Customer Satisfaction: Maintain a positive, empathetic, and solution-oriented approach while consistently delivering exceptional service.
• Product & Service Expertise: Develop comprehensive knowledge of our products, services, and travel-related offerings to provide accurate information and assistance.
• Sales & Upselling: Identify opportunities to recommend relevant products or services while maintaining a customer-first approach.
• Team Collaboration: Coordinate effectively with internal departments to ensure smooth operations and efficient issue resolution.
• Service Excellence: Maintain high standards of professionalism, responsiveness, accountability, and customer satisfaction.

Requirements & Tech Stack

• Communication Skills: Excellent verbal and written communication skills, with strong interpersonal abilities.
• Travel Industry Knowledge: Familiarity with travel booking platforms, reservation systems, and related tools will be an added advantage.
• Sales Orientation: Strong persuasion, negotiation, and upselling skills with a focus on customer satisfaction.
• Problem-Solving Abilities: Ability to manage challenging situations, resolve concerns efficiently, and multitask under pressure.
• Industry Awareness: Knowledge of travel regulations, booking policies, restrictions, and current travel trends is preferred.
• Teamwork & Ownership: Ability to collaborate with colleagues while demonstrating initiative and independent decision-making.
• Shift Flexibility: Willingness to work rotational shifts, including late evenings and nights, with rotational weekly offs.

Qualifications

• Experience: Freshers and candidates with 2+ years of relevant customer service experience are welcome to apply.

Compensation & Benefits

• Salary Package: ₹20,000 – ₹30,000 Gross per Month
• Competitive compensation based on experience, communication skills, capabilities, and interview performance.
• One-way cab drop facility for female employees.
• Opportunity to develop professional skills and grow within a dynamic, customer-focused work environment.