Territory Executive

About the Role

Homevoi is an early-stage company building a service operation that families can trust from thousands of kilometers away. This role involves managing Homevoi's operations in Kottayam, including the service team, quality of visits, and customer relationships. You will also be responsible for building the local network to acquire new subscribers.

Key Responsibilities

• Service Operations:
• Schedule visits.
• Ensure checklists and reports are completed.
• Run unannounced quality checks.
• Team and Vendors:
• Recruit, verify, train, and manage technicians, caretakers, and vendors.
• Manage their rates and reliability.
• Customer Relationship:
• Be the first point of contact for new subscribers.
• Share visit updates.
• Resolve complaints before they escalate.
• Local Growth:
• Build referral relationships with community networks, housing communities, agents, and local professionals.
• Convert leads into subscribers.
• Reporting:
• Send the founders a weekly update on subscribers, visits, and issues.
• Flag what is not working.

Qualifications

• Strong ownership, discipline, and follow-through.
• Experience managing people, field teams, or operations, or the potential to learn quickly.
• Comfort speaking with customers and building trust.
• Fluent Malayalam and good professional English for NRI customers.
• Freshers with strong potential, ambition, and maturity are welcome to apply.