Administrative Assistant, Associate
UPMC
Pittsburgh, PAFresher52m agovia LinkedIn
About the Role
Seeking an Administrative Assistant to support the scheduling of follow-up appointments for the 2nd-floor medical oncology unit at the Hillman Cancer Center in Shadyside. This position works Monday through Friday, daylight hours.
Key Responsibilities
- Provides general administrative support under direct supervision.
- Performs routine clerical functions, such as copying, sorting, filing, and typing.
- Sets up and maintains office files, logs, and records office activities.
- Answers, screens, and routes incoming calls and messages, and responds to routine questions.
- Greets, screens, and directs visitors.
- Provides front office support including answering phones, chart preparation, and scheduling.
- Acts as liaison between clinical staff and FC for treatment/injection changes on the day of service (DOS).
- Schedules and coordinates chemotherapy, injection, lab (associated with treatment), port flush, and other appointments.
- Schedules and secures MD orders processed at discharge for patients scheduled for MD visits on treatment/injection days.
- Scans, coordinates care appointments/referrals, and secures testing authorizations.
- Contacts patients regarding missed appointments (treatment/injections/lab) and "No Shows" following the complete process.
- Receives and schedules/reschedules patient phone calls regarding appointments (treatment/injections/lab).
Requirements & Tech Stack
- High School diploma or equivalent.
- Up to one year administrative experience preferred.
- Working knowledge of word processing, electronic mail/calendar, spreadsheet, presentation, and database software.
- Ability to use applicable MS Suite products.
- Knowledge of business processes and procedures.
- Ability to use basic reasoning skills.
- Act 34 clearance.